Features
Sales Industry
Legal Industry
Medical Industry
Simultaneous Ring
Description: Ring mobile phones and desk phones at the same time Benefit: Answer at your desk or on the road from the same number
Mobile Phone Qualify™
Description: When taking calls on your mobile, we allow you to take the call or not to stop mobile voicemail from intercepting the call Benefits: Sends all voicemail to one place, allows you to differentiate between personal and business calls, does not interrupt simultaneous ring and agent blasts when call is answered by out-of-service or out-of-power mobile phones
NeverBusy™
Description: Allows for unlimited line bursting in a queue on our network Benefits: Never miss a call to voicemail even though all of your current lines are in use, works with any existing system regardless of physical line limitations
AgentBlast™
Description: Blasts calls to entire sales department at their desk and on their mobile phones – Send calls simultaneously or with a round-robin configurationBenefits: Equally disperse incoming sales leads automatically to the first agent who answers or in a specified order
Find me/Follow Me
Description: If you don’t answer at the office calls automatically forward to your mobile phone and then go to MBX Mail™ or continue forwarding through a series of specified numbers Benefit: Always be available for clients emergencies no matter where you are or what number they dialed
Mobile Transferring
Description Transfer calls taken on your mobile phone to any extension or number Benefit: Send calls back to the office or to a colleague without disconnecting the client from anywhere on the road
High-Definition Conferencing
Description: Use your lines to conference as many outside callers as you like with unlimited MBX Users™ Benefit: Highest audio quality on the market, interference free conversations, no 3rd party conferencing service required
Call Privacy
Description: Disallow others in the office from picking up your active line and set permissions on caller ID viewing Benefit: Keep calls private
Call Queues
Description: Callers enter a line to reach your next available receptionist Benefits: No more lost business from calls going to voicemail, callers enjoy your music selections and/or your recorded messages
Auto-Attendant
Description: Callers are greeted with a highly customized menu system that can route them directly to your receptionist, to your queue, or to various menu options Benefits: Less receptionist time giving out directions and answering frequently asked questions, professional appearance, weed out solicitors
Voicemail to Email
Description: Voicemails go directly to your email as an audio attachment Benefits: Stop writing out important and potentially sensitive voicemail messages by hand- simply forward the email to intended recipient of the voicemail! Also, save time by viewing your voicemails visually
Automatic Forwarding Schedules
Description: Automatically forwards calls to on call staff after hours Benefits: Never forget to enable forwarding again and become more efficient
Additional features include: Automated Call Distribution (ACD), Blacklists, Blind Transfer, Call Detail Records, Call Forward on Busy, Call Forward on No Answer, Call Forward Variable, Call Monitoring, Call Parking, Call Queuing, Call Recording, Call Retrieval, Call Snooping, Call Transfer, Call Waiting, Caller ID, Caller ID Blocking, Caller ID on Call Waiting, Calling Cards, Database Store / Retrieve, Database Integration, Dial by Name, Distinctive Ring, Do Not Disturb, Fax to Email & Machine with Same Number, Find Me, Follow Me, Flexible Extension Logic, Hunt Groups, Hybrid Fax, Interactive Directory Listing, Interactive Voice Response (IVR), Local and Remote Call Agents, Macros, Music On Hold, Music On Transfer: – Flexible Mp3-based System – Random or Linear Play – Volume Control, Predictive Dialer, Open Settlement Protocol (OSP), Overhead Paging, Remote Call Pickup, Remote Office Support, Roaming Extensions, Route by Caller ID, SMS Messaging, Spell / Say, Supervised Transfer, Talk Detection, Text-to-Speech, Three-way Calling, Voicemail: – Visual Indicator for Message Waiting – Stutter Dialtone for Message Waiting – Voicemail to email – Voicemail Groups – Check Voicemail Remotely, and Zapateller
